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FAQs
Velnixo ships to customers all over the world, so you can shop from anywhere with confidence.
We partner with reliable international carriers like DHL, UPS, FedEx, as well as local postal services, to ensure safe delivery and tracking whenever available.
Orders are carefully prepared and dispatched within 1–2 business days to get your items to you as quickly as possible.
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7–8 business days.
Email: support@Velnixo.com
Fast & Friendly Support – our team replies within 1–2 hours, anytime you need help.
When your order ships, you’ll get a tracking number by email. Use it on our “Track Your Order” page to follow your shipment from dispatch to doorstep.
Return Policy: Velnixo offers a 30-day return window. You have 30 days from the date of delivery to request a return.
Eligibility: To qualify, items must be unworn, unused, and in their original condition with all tags attached and packaging intact.
How to Return: Simply email us at support@velnixo.com to start your return process. Our team will guide you through each step to ensure a smooth and hassle-free return.
Dress Like You Mean It
At Velnixo, we believe every woman deserves to feel stunning — not just on special occasions, but every single day. Crafted with the finest fabrics and attention to every detail. ✨